The Eraada business approach is totally client-centric. It is logical and fair for clients to expect and receive fully satisfying results from a service provider. We strive, at every step, to deliver this satisfaction..
Our organisational culture expects responsibility, accountability and excellence from every employee in every department. We continuously monitor and evaluate pre-sales, sales, service and after-sales processes, obtain customer feedback and measure our performance against key parameters.
Observe, analyse, learn, think and implement this is the Eraada approach.
This approach can only be realised by the right manpower and we devote much of our resources to nurturing this asset. Our staff members are professionally trained in every aspect of their job functions and our appraisal system is designed to encourage outstanding performance, in turn earning us the long-term loyalty and admiration of our clientele.